Event Notification: XML Response

From SwitchvoxExtendAPI

For certain events, your application can return XML requests for Switchvox to perform certain operations. Here is an example of an XML response that includes a request for every possible operation:

<response>
  <result>
    <call_info>
      <caller_id_number>8585551212</caller_id_number>
      <caller_id_name>John Doe</caller_id_name>
      <transfer_extension>850</transfer_extension>
      <display_url>http://intranet.example.com/cust_view?cust_id=2</display_url>
    </call_info>
  </result>
</response>

All of the tags inside the call_info block are optional.

caller_id_number

Set Caller ID Number to this value.

caller_id_name

Set Caller ID Name to this value.

transfer_extension

Transfer call to the extension of this value. WARNING: It is possible to break Switchvox by creating routing loops.

display_url

Display this URL in the Switchboard as a clickable icon. For example: your application might lookup the caller’s phone number in your company’s user database, then return the URL of the caller’s user record.